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    • Data Intelligence & AI
      • Data Intelligence & AI
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      • Live Intelligence
      • Data & AI Architecture Assessment

        Optimizing value creation through a modern and efficient data platform

      • AI Center of Excellence

        Empowering your team with expert guidance to accelerate AI transformation

      • Data Cloud MVP

        Future-Proof your Business with a cost-effective Cloud Data Platform

      • Gen. AI & AI Lab

        Drive AI success with tailored strategies and actionable roadmaps

    • Customer Experience
      • Customer Experience
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        Key solutions

      • CX Data Accelerator
      • CX of the Future Firestarter

        Kickstarting your journey towards seamless and unified customer experiences

      • Customer Data Platform
      • Contact Center Access

        Receive calls from anywhere in the world and manage them in real time

    • Consulting and digital transformation
      • Consulting and digital transformation
      • See all products

        Key solutions

      • Asset and Data Management

        Manage the lifecycle of your assets, support contracts, software and services with complete visibility of your entire IT environment

      • Deployment Services

        Purchase, delivery and installation of your IT infrastructure components at all your international locations

      • Digital System Integration

        Integrate your multiple sources of data in an end-to-end service management ecosystem for autonomy and visibility

      • Operational Support Services

        Optimize costs and maximize the availability of your IT infrastructure with consistent support services worldwide

      • Project Management

        Delegate your IT solution's deployment to a Project Manager for better peace of mind

    • Internet and networks
      • Internet and networks
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        Key solutions

      • Evolution Platform Catalog

        Design, deploy and easily manage a platform of connectivity, cybersecurity and cloud services

      • Flexible SD-Branch

        Manage your corporate network in the cloud with lower costs and seamless security, while delivering an optimal user experience

      • Internet Platinum

        Internet Platinum offers dedicated Internet access with 100% guaranteed bandwidth on the Orange network

    • Collaboration and remote working
      • Collaboration and remote working
      • See all products

        Key solutions

      • Live Intelligence
      • Workplace Together [Webex]

        Seamless and secure collaboration in a hybrid and cloud environment

      • Multisourcing Service Integration

        Centrally manage all of your IT services expenses and performance

    • Cloud
      • Cloud
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        Key solutions

      • Cloud Infrastructures

        Gain agility, resilience and performance with the cloud

      • On demand Cloud Connect

        Create and manage your connections to the cloud with complete autonomy

    • Security
      • Security
      • See all products

        Key solutions

      • Anticipate

        Proactive cybersecurity: anticipate and prevent digital threats

      • Detect and Respond

        A comprehensive cybersecurity by detecting real-time threats and responding swiftly to minimize damage

      • Protect

        A comprehensive set of protection solutions to secure endpoints, networks and data

  • Customer stories
    • Customer stories

      • Latest customer stories SAPPI optimizes Energy Management with AI-Driven Bidding strategies De Lijn Data Visualization enhances public transport service How an AI-driven bot delivers cutting-edge customer service at Belfius Insurance Carrefour Belgium deepens customer connections with the power of Google Cloud Tailor-made insights for the right customer at SD Worx
  • News and events
    • News and events

      • Events Agentic AI Event AI in Action: Live Demo Days at Brussels with Microsoft Let's keep in touch News Tēnaka partners with Orange Business to scale its coral reef restoration program Orange Business in Belgium: A unified sales force for B2B digital transformation in Belgium Ebooks Turning AI Promise into Business Value Ebook Data Ethics/AI Ethics: the 2 faces of a responsible future Generative AI: Visa for a more interactive digital future Customer Data Platform - Download our whitepaper Curating Your Technology in a Wild Landscape CX in Retail Banking Replays
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  • Expertise
    • Data & AI
    • Customer Experience
    • Employee Experience
    • Operational Experience
    • Digital Infrastructure
    • Cybersecurity

    Data & AI

    AI, Generative AI, and Intelligent Agents — Power Up Your Performance

    Leverage AI to automate processes, predict trends, and drive smarter decisions.

    Link to AI, Generative AI, and Intelligent Agents — Power Up Your Performance

    Data Intelligence: See Clearly. Decide Confidently.

    Transform complex data into clear, actionable insights with powerful visualization tools.

    Link to Data Intelligence: See Clearly. Decide Confidently.

    Data Management: Take control of your data assets

    Unlock the power of trusted data—clean, secure, and compliant by design. Empower your teams with instant access to reliable insights while meeting GDPR, NIS2, and AI Act requirements.

    Link to Data Management: Take control of your data assets

    Data Architecture: Design and deploy your technology platform

    Build smarter with Data Architecture—the backbone of every Data & AI success. Seamlessly integrate and govern your data at scale, with measurable quality, consistency, and compliance.

    Link to Data Architecture: Design and deploy your technology platform
    All our Data & AI expertise

    Customer Experience

    Cognitive omnichannel customer experience

    Focus on omni-channel marketing to improve customer satisfaction and cognitive experience to increase responsiveness.

    Link to Cognitive omnichannel customer experience

    Digital omnipresence and data value creation

    Transform your business with digital omnipresence and the power of data for an exceptional, personalized customer experience.

    Link to Digital omnipresence and data value creation

    Human interaction at the right time

    Put people at the heart of your CX strategy. Gauging emotions and responses help you deliver the right balance of technology and human contact.

    Link to Human interaction at the right time
    All our Customer Experience expertise

    Employee Experience

    Provide an outstanding employee experience

    Boost your performance and your appeal by ensuring a high-performance, agile and innovative work environment.

    Link to Provide an outstanding employee experience

    Implement a collaboration solution designed for your employees

    Unleash potential with a secure, collaborative work environment tailored to each individual employee.

    Link to Implement a collaboration solution designed for your employees

    Enable efficient hybrid working

    Establish and secure hybrid working for the long term.

    Link to Enable efficient hybrid working

    Manage growing complexity

    Successfully transform the management of your digital work environment.

    Link to Manage growing complexity

    Contribute positively to your social and environmental objectives

    Build a sustainable, inclusive and sovereign digital work environment.

    Link to Contribute positively to your social and environmental objectives
    All our Employee Experience expertise

    Operational Experience

    Connected smart products

    Enhance efficiency, deliver real-time insights and enable seamless customization with connected smart products.

    Link to Connected smart products

    Secure and flexible infrastructure

    Build digital infrastructure for operational excellence and sustainable business outcomes.

    Link to Secure and flexible infrastructure

    Assisted workers

    Empower employee efficiency and increase workplace safety with IT solutions.

    Link to Assisted workers

    ESG performance

    Harness the power of IT to enhance environmental performance, from strategic insights to pragmatic, sustainable solutions.

    Link to ESG performance

    Operational efficiency

    Improve quality and productivity through automation, supervision, digitization and optimization technologies.

    Link to Operational efficiency
    All our Operational Experience expertise

    Digital Infrastructure

    Digital consulting

    Take advantage of our expertise, strategy and innovation with digital consulting for seamless transitions, optimized operations and competitive edge.

    Link to Digital consulting

    SASE (Secure Access Service Edge)

    Empower your teams to work together from anywhere with a secure, distributed network that’s designed to fit your needs.

    Link to SASE (Secure Access Service Edge)

    Cloud networking

    We design, build and manage secure, scalable, automated cloud infrastructure for your global cloud estate with reliable services and guaranteed SLAs.

    Link to Cloud networking

    Multi-cloud optimization

    Multi-cloud optimization lets you tailor your cloud strategy to your unique needs, while optimizing performance, cost efficiency and resilience.

    Link to Multi-cloud optimization
    All our Digital Infrastructure expertise

    Cybersecurity

    Secure the enterprise

    Link to Secure the enterprise
  • Solutions
    • Data Intelligence & AI
    • Customer Experience
    • Consulting and digital transformation
    • Internet and networks
    • Collaboration and remote working
    • Cloud
    • Security

    Data Intelligence & AI

    Live Intelligence

    Optimising the operational efficiency of your team with generative AI

    Link to Live Intelligence

    Data & AI Architecture Assessment

    Optimizing value creation through a modern and efficient data platform

    Link to Data & AI Architecture Assessment

    AI Center of Excellence (CoE)

    Empowering your team with expert guidance to accelerate AI transformation

    Link to AI Center of Excellence (CoE)

    Cloud MVP

    Future-Proof your Business with a cost-effective Cloud Data Platform

    Link to Cloud MVP

    AI Strategy & Use Case Prioritization

    Unlock the transformative power of AI through strategic prioritization and actionable insights

    Link to AI Strategy & Use Case Prioritization
    Explore all Data & AI solutions

    Customer Experience

    CX Data Accelerator

    Unlock additional potential of your CX Data

    Link to CX Data Accelerator

    CX of the Future Firestarter

    Kickstarting your journey towards seamless and unified customer experiences

    Link to CX of the Future Firestarter

    Customer Data Platform

    Transform customer experiences with data-driven decisions via a unified customer data platform.

    Link to Customer Data Platform

    Contact Center Access

    Receive calls from anywhere in the world and manage them in real time

    Link to Contact Center Access
    Explore all CX solutions

    Consulting and digital transformation

    Asset and Data Management

    Manage the lifecycle of your assets, support contracts, software and services with complete visibility of your entire IT environment, while maintaining the integrity of your data

    Link to Asset and Data Management

    Deployment Services

    Purchase, delivery and installation of your IT infrastructure components at all your international locations

    Link to Deployment Services

    Digital System Integration

    Integrate your multiple sources of data in an end-to-end service management ecosystem for autonomy and visibility

    Link to Digital System Integration

    Operational Support Services

    Optimize costs and maximize the availability of your IT infrastructure with consistent support services worldwide

    Link to Operational Support Services

    Project Management

    Delegate your IT solution's deployment to a Project Manager for better peace of mind

    Link to Project Management
    Explore all digital transformation services

    Internet and networks

    Evolution Platform Catalog

    Design, deploy and easily manage a platform of connectivity, cybersecurity and cloud services that keeps pace with the changing needs of your business

    Link to Evolution Platform Catalog

    Flexible SD-Branch

    Manage your corporate network in the cloud with lower costs and seamless security, while delivering an optimal user experience

    Link to Flexible SD-Branch

    Internet Platinum

    Internet Platinum offers dedicated Internet access with 100% guaranteed bandwidth on the Orange network

    Link to Internet Platinum
    Explore all Internet & Networks solutions

    Collaboration and remote working

    Live Intelligence

    Optimising the operational efficiency of your team with generative AI

    Link to Live Intelligence

    Workplace Together [Webex]

    Cisco telephony and collaboration tools managed by Orange

    Link to Workplace Together [Webex]

    Multisourcing Service Integration

    Centrally manage all of your IT services expenses and performance

    Link to Multisourcing Service Integration
    Explore all Collaboration solutions

    Cloud

    Cloud Infrastructures

    Gain agility, resilience and performance with the cloud

    Link to Cloud Infrastructures

    On demand Cloud Connect

    Create and manage your connections to the cloud with complete autonomy

    Link to On demand Cloud Connect
    Explore all Cloud services

    Security

    Anticipate

    Proactive cybersecurity: anticipate and prevent digital threats

    Link to Anticipate

    Detect and Respond

    A comprehensive cybersecurity by detecting real-time threats and responding swiftly to minimize damage

    Link to Detect and Respond

    Protect

    Comprehensive protection for endpoints, networks & data

    Link to Protect
    Explore all Security solutions
  • Customer stories
    • Latest customer stories

    Latest customer stories

    [Logo] Sappi

    SAPPI optimizes Energy Management with AI-Driven Bidding strategies

    Link to SAPPI optimizes Energy Management with AI-Driven Bidding strategies
    De Lijn

    De Lijn Data Visualization enhances public transport service

    Link to De Lijn Data Visualization enhances public transport service
    Belfius logo svg

    How an AI-driven bot delivers cutting-edge customer service at Belfius Insurance

    Link to How an AI-driven bot delivers cutting-edge customer service at Belfius Insurance
    [LOGO][SVG] Carrefour

    Carrefour Belgium deepens customer connections with the power of Google Cloud and the expertise of Orange Business

    Link to Carrefour Belgium deepens customer connections with the power of Google Cloud and the expertise of Orange Business
    SD Worx

    Tailor-made insights for the right customer at SD Worx

    Link to Tailor-made insights for the right customer at SD Worx
    All our customer stories
  • News and events
    • Events
    • News
    • Ebooks
    • Replays

    Events

    06 Nov

    Agentic AI Event @ Brussels

    Link to Agentic AI Event @ Brussels
    25 Nov

    AI in Action: Live Demo Days Brussels with Microsoft

    Link to AI in Action: Live Demo Days Brussels with Microsoft

    Do not miss our next events, and subscribe to our newsletter.

    Link to Do not miss our next events, and subscribe to our newsletter.
    All our events

    News

    Coral Reef Restoration Program for Tēnaka
    Technology solution to automate and scale coral reef and marine biodiversity monitoring Tēnaka to benefit remotely from near real-time data from the coral reef, allowing scientists to spend more time regenerating reefs
    A unified sales force for B2B digital transformation in Belgium
    We’ve just taken a bold step forward in Orange’s#LeadTheFuture strategy by uniting our B2B forces across Orange Business, Orange Business Digital Services, Orange Belgium & Orange Cyberdefense.
    All our news

    Ebooks

    Turning AI Promise into Business Value

    Link to Turning AI Promise into Business Value

    Data Ethics/AI Ethics: the 2 faces of a responsible future

    Link to Data Ethics/AI Ethics: the 2 faces of a responsible future

    Generative AI: Visa for a more interactive digital future

    Link to Generative AI: Visa for a more interactive digital future

    Customer Data Platform - Download the whitepaper

    Link to Customer Data Platform - Download the whitepaper

    Creating frictionless Customer Experiences with a curated CX ecosystem

    Link to Creating frictionless Customer Experiences with a curated CX ecosystem

    CX in Retail Banking:Digital transformation boosts Customer Experience

    Link to CX in Retail Banking:Digital transformation boosts Customer Experience
    All our ebooks
  • About us
    • Who we are
    • Our partners

    Who we are

    Our story

    Orange Business is the Orange Group entity dedicated to businesses and organizations.

    Link to Our story

    Corporate social responsibility

    We firmly believe that every technological advancement should benefit humanity, society and the planet. We advocate for an ethical, responsible and inclusive visualization of digital technologies.

    Link to Corporate social responsibility

    Join us

    Together, let’s imagine and build a more harmonious future for generations to come. Embark on a journey to gain valuable experience and explore unprecedented possibilities. At Orange Business, we are committed to unlocking the unique potential within each individual.

    Link to Join us

    Our partners

    [Logo][SVG] Microsoft

    Microsoft

    A key partner in accelerating business transformation

    Link to Microsoft
    Adobe Orange Business

    Adobe

    A key partner in powering personalized digital experiences

    Link to Adobe
    [LOGO][SVG] Google Cloud

    Google Cloud Platform

    Technology partnership with Google Cloud Platform

    Link to Google Cloud Platform
    [LOGO] [SVG] Cisco

    Cisco

    Accelerate your digital transformation

    Link to Cisco
    [Logo][SVG] Fortinet

    Fortinet

    Securing your business network, end to end

    Link to Fortinet
    Discover our partners
 

Filters

70 results

Your search

Customer Experience

Driving business value with Data & AI

Expertise

Artificial Intelligence is transforming businesses, boosting productivity and creating sustainable…

Link to Driving business value with Data & AI

Bring AI, Data, and Workflows into every corner of your organization

[Logo][SVG] ServiceNow

Partners

Collaboration and remote working

+ 2 others

ServiceNow

partner-level

ELITE

Link to Bring AI, Data, and Workflows into every corner of your organization

How the Customer Engagement Platform helped the TEC to increase their customer knowledge and customer satisfaction

TEC logo

Customer Stories

Customer experience

TEC

Link to How the Customer Engagement Platform helped the TEC to increase their customer knowledge and customer satisfaction

CX Data Accelerator

Solutions

Unlock additional potential of your CX Data

  • Assess digital engagement strategies across all channels to identify gaps and opportunities.
  • Leverage analytics to refine customer segmentation, content management, and communication strategies.
Link to CX Data Accelerator

Customer Data Platform - Download the whitepaper

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White Papers

Customer experience

November 27, 2024

Link to Customer Data Platform - Download the whitepaper

CX in Retail Banking:Digital transformation boosts Customer Experience

{{

White Papers

Customer experience

January 15, 2025

Link to CX in Retail Banking:Digital transformation boosts Customer Experience

Digital consulting

Expertise

Your business operations, employee engagement and customer experience depend on digital…

Link to Digital consulting

Unlock the full potential of your customer journeys

Imagino

Partners

Customer experience

Imagino

partner-level

Platinum Partner Circle

Link to Unlock the full potential of your customer journeys

A key partner in powering personalized digital experiences

Adobe Orange Business

Partners

Consulting and digital transformation

+ 1 other

Adobe

certification

+60

Link to A key partner in powering personalized digital experiences

Transforming Customer Journey Management - Ebook

{{

White Papers

Big data

+ 2 others

November 28, 2024

Link to Transforming Customer Journey Management - Ebook

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