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  • Expertise
    • Customer experience
    • Employee experience
    • Operational experience
    • Data & AI
    • Digital infrastructure
    • Cybersecurity

    Customer experience

    Digital omnipresence and data value creation

    Transform your business with digital omnipresence and the power of data for an exceptional, personalized customer experience.

    Link to Digital omnipresence and data value creation

    Human interaction at the right time

    Put people at the heart of your CX strategy. Gauging emotions and responses help you deliver the right balance of technology and human contact.

    Link to Human interaction at the right time

    Cognitive omnichannel customer experience

    Focus on omni-channel marketing to improve customer satisfaction and cognitive experience to increase responsiveness.

    Link to Cognitive omnichannel customer experience
    All customer experience

    Employee experience

    Provide an outstanding employee experience

    Boost your performance and your appeal by ensuring a high-performance, agile and innovative work environment.

    Link to Provide an outstanding employee experience

    Implement a collaboration solution designed for your employees

    Unleash potential with a secure, collaborative work environment tailored to each individual employee.

    Link to Implement a collaboration solution designed for your employees

    Manage growing complexity

    Successfully transform the management of your digital work environment.

    Link to Manage growing complexity

    Enable efficient hybrid working

    Establish and secure hybrid working for the long term.

    Link to Enable efficient hybrid working

    Contribute positively to your social and environmental objectives

    Build a sustainable, inclusive and sovereign digital work environment.

    Link to Contribute positively to your social and environmental objectives
    All employee experience

    Operational experience

    Assisted workers

    Empower employee efficiency and increase workplace safety with IT solutions.

    Link to Assisted workers

    Connected smart products

    Enhance efficiency, deliver real-time insights and enable seamless customization with connected smart products.

    Link to Connected smart products

    ESG performance

    Harness the power of IT to enhance environmental performance, from strategic insights to pragmatic, sustainable solutions.

    Link to ESG performance

    Secure and flexible infrastructure

    Build digital infrastructure for operational excellence and sustainable business outcomes.

    Link to Secure and flexible infrastructure

    Operational efficiency

    Improve quality and productivity through automation, supervision, digitization and optimization technologies.

    Link to Operational efficiency
    All operational experience

    Data & AI

    Activate Insights with GenAI and AI

    Move beyond the AI hype with a pragmatic approach. Scale AI deployment to achieve measurable impact, ensuring AI technology delivers real value and positive outcomes.

    Link to Activate Insights with GenAI and AI

    Cultivate a Data-Driven Culture

    Create an environment where data is recognized as a strategic asset. Foster understanding and valuation of data at every level, turning it into a powerful driver for innovation and efficiency.

    Link to Cultivate a Data-Driven Culture

    Strengthen Data Governance

    Develop a comprehensive framework to manage data as a valuable asset. Align people, processes, and tools with the data strategy to ensure responsible, strategic data usage across the organization.

    Link to Strengthen Data Governance

    Centralize data for easier access, better integration, and faster insights

    Construct a cohesive, reliable data platform that translates real-world interactions into actionable insights. Ensure seamless access to high-quality data to fuel innovation and informed decision-making.

    Link to Centralize data for easier access, better integration, and faster insights

    Define a winning Data Strategy

    Establish a clear and actionable data strategy that guides how data is utilized. Optimize the value of AI models, transforming your organization into a data-centric powerhouse.

    Link to Define a winning Data Strategy
    All data & AI

    Digital infrastructure

    Cloud networking

    We design, build and manage secure, scalable, automated cloud infrastructure for your global cloud estate with reliable services and guaranteed SLAs.

    Link to Cloud networking

    Digital consulting

    Take advantage of our expertise, strategy and innovation with digital consulting for seamless transitions, optimized operations and competitive edge.

    Link to Digital consulting

    Multi-cloud optimization

    Multi-cloud optimization lets you tailor your cloud strategy to your unique needs, while optimizing performance, cost efficiency and resilience.

    Link to Multi-cloud optimization

    SASE (Secure Access Service Edge)

    Empower your teams to work together from anywhere with a secure, distributed network that’s designed to fit your needs.

    Link to SASE (Secure Access Service Edge)
    All digital infrastructure

    Cybersecurity

    Secure the enterprise

    Link to Secure the enterprise
  • Solutions
    • AI, Data Intelligence & IoT
    • Customer experience
    • Consulting and digital transformation
    • Internet and networks
    • Collaboration and remote working
    • Cloud
    • Security

    AI, Data Intelligence & IoT

    AI Center of Excellence (CoE)

    Empowering your team with expert guidance to accelerate AI transformation

    Link to AI Center of Excellence (CoE)

    Data & AI Architecture Assessment

    Optimizing value creation through a modern and efficient data platform

    Link to Data & AI Architecture Assessment

    Cloud MVP

    Future-Proof your Business with a cost-effective Cloud Data Platform

    Link to Cloud MVP

    Gen AI & AI Lab Offer

    Transform ideas into actionable AI solutions

    Link to Gen AI & AI Lab Offer

    Dashboard Design Services

    Optimizing business insights through impactful and user-friendly dashboards

    Link to Dashboard Design Services
    See all

    Customer experience

    CX of the Future Firestarter

    Kickstarting your journey towards seamless and unified customer experiences

    Link to CX of the Future Firestarter

    Contact Center Access

    Receive calls from anywhere in the world and manage them in real time

    Link to Contact Center Access

    Customer Data Platform

    Transform customer experiences with data-driven decisions via a unified customer data platform.

    Link to Customer Data Platform

    Unified Engagement Suite - Genesys

    Augment your customer experience by orchestrating the entire customer journey

    Link to Unified Engagement Suite - Genesys

    Unified Engagement Suite - NICE

    A cloud-based customer-experience platform with seamless omnichannel capabilities, analytics and automation

    Link to Unified Engagement Suite - NICE
    See all

    Consulting and digital transformation

    Asset and Data Management

    Manage the lifecycle of your assets, support contracts, software and services with complete visibility of your entire IT environment, while maintaining the integrity of your data

    Link to Asset and Data Management

    Deployment Services

    Purchase, delivery and installation of your IT infrastructure components at all your international locations

    Link to Deployment Services

    Digital System Integration

    Integrate your multiple sources of data in an end-to-end service management ecosystem for autonomy and visibility

    Link to Digital System Integration

    Operational Support Services

    Optimize costs and maximize the availability of your IT infrastructure with consistent support services worldwide

    Link to Operational Support Services

    Project Management

    Delegate your IT solution's deployment to a Project Manager for better peace of mind

    Link to Project Management
    See all

    Internet and networks

    Evolution Platform Catalog

    Design, deploy and easily manage a platform of connectivity, cybersecurity and cloud services that keeps pace with the changing needs of your business

    Link to Evolution Platform Catalog

    Flexible SD-Branch

    Manage your corporate network in the cloud with lower costs and seamless security, while delivering an optimal user experience

    Link to Flexible SD-Branch

    Internet Essential

    Our Internet service from trusted partners

    Link to Internet Essential

    Internet Platinum

    Internet Platinum offers dedicated Internet access with 100% guaranteed bandwidth on the Orange network

    Link to Internet Platinum
    See all

    Collaboration and remote working

    Multisourcing Service Integration

    Centrally manage all of your IT services expenses and performance

    Link to Multisourcing Service Integration

    Workplace Together [Webex]

    Cisco telephony and collaboration tools managed by Orange

    Link to Workplace Together [Webex]
    See all

    Cloud

    Cloud Infrastructures

    Gain agility, resilience and performance with the cloud

    Link to Cloud Infrastructures

    On demand Cloud Connect

    Create and manage your connections to the cloud with complete autonomy

    Link to On demand Cloud Connect
    See all

    Security

    Anticipate

    Proactive cybersecurity: anticipate and prevent digital threats

    Link to Anticipate

    Detect and Respond

    A comprehensive cybersecurity by detecting real-time threats and responding swiftly to minimize damage

    Link to Detect and Respond

    Protect

    A comprehensive set of protection solutions to secure endpoints, networks and data, ensuring continuous operations and mitigating cybersecurity risks

    Link to Protect
    See all
  • Customer stories
    • Customer stories

    Customer stories

    Nespresso logo

    A more coherent expression for Nespresso

    Link to A more coherent expression for Nespresso
    [LOGO] [SVG] Amerigo

    Amerigo migrates to a single cloud: maximum security objectives

    Link to Amerigo migrates to a single cloud: maximum security objectives
    Clarins logo

    Clarins Group works smoother with a powerful Central Customer Data Hub

    Link to Clarins Group works smoother with a powerful Central Customer Data Hub
    Nobian

    Market-leading European manufacturer builds modernized and future-ready digital infrastructure

    Link to Market-leading European manufacturer builds modernized and future-ready digital infrastructure
    Thalys

    Thalys customer data hub for real-time communication

    Link to Thalys customer data hub for real-time communication
    See all customer stories
  • News and events
    • Events
    • News
    • White papers

    Events

    25 Apr

    Webinar - What if every Customer Experience was perfectly orchestrated?

    Link to Webinar - What if every Customer Experience was perfectly orchestrated?

    Do not miss our next events, and subscribe to our newsletter.

    Link to Do not miss our next events, and subscribe to our newsletter.
    All our events

    News

    Coral Reef Restoration Program for Tēnaka
    Technology solution to automate and scale coral reef and marine biodiversity monitoring Tēnaka to benefit remotely from near real-time data from the coral reef, allowing scientists to spend more time regenerating reefs
    All our news

    White papers

    Artificial Intelligence Whitepaper: Stay in the control of your future

    Link to Artificial Intelligence Whitepaper: Stay in the control of your future

    CX in Retail Banking:Digital transformation boosts Customer Experience

    Link to CX in Retail Banking:Digital transformation boosts Customer Experience

    Customer Data Platform - Download the whitepaper

    Link to Customer Data Platform - Download the whitepaper

    Data Ethics/AI Ethics: the 2 faces of a responsible future

    Link to Data Ethics/AI Ethics: the 2 faces of a responsible future

    Generative AI: Visa for a more interactive digital future

    Link to Generative AI: Visa for a more interactive digital future
    All our white papers
  • About us
    • About us

    About us

    Our story

    Orange Business is the Orange Group entity dedicated to businesses and organizations.

    Link to Our story

    Join us

    Together, let’s imagine and build a more harmonious future for generations to come. Embark on a journey to gain valuable experience and explore unprecedented possibilities. At Orange, we are committed to unlocking the unique potential within each individual.

    Link to Join us

    Corporate social responsibility

    We firmly believe that every technological advancement should benefit humanity, society and the planet. We advocate for an ethical, responsible and inclusive visualization of digital technologies.

    Link to Corporate social responsibility
 

Filters

67 results

Your search

Customer Experience

Cognitive omnichannel customer experience

Expertise

Omnichannel customer experience relies on automation to manage interactions across all channels in…

Link to Cognitive omnichannel customer experience

Effectively orchestrate your customer experience

Expertise

At Orange Business, we embrace a global and harmonious approach to customer experience. By…

Link to Effectively orchestrate your customer experience

Unified Engagement Suite - Genesys

Solutions

Augment your customer experience by orchestrating the entire customer journey

  • Orchestrate the entire customer journey as one conversation
  • Easily scale and evolve with our future-proof solution
Link to Unified Engagement Suite - Genesys

Unified Engagement Suite - Genesys

Solutions

Augment your customer experience by orchestrating the entire customer journey

  • Orchestrate the entire customer journey as one conversation
  • Easily scale and evolve with our future-proof solution
Link to Unified Engagement Suite - Genesys

Unified Engagement Suite - NICE

Solutions

A cloud-based customer-experience platform with seamless omnichannel capabilities, analytics and…

  • Connect customer requests to the right agent, across any channel
  • Optimize your workforce to keep your team engaged and productive
Link to Unified Engagement Suite - NICE

Unified Engagement Suite - NICE

Solutions

A cloud-based customer-experience platform with seamless omnichannel capabilities, analytics and…

  • Connect customer requests to the right agent, across any channel
  • Optimize your workforce to keep your team engaged and productive
Link to Unified Engagement Suite - NICE

World Leader in Cloud Customer Experience

[LOGO][SVG] Nice

Partners

Customer experience

+ 1 other

NICE

partner-level

Certified Silver Partner

certification

Over 15 years of experien…

Link to World Leader in Cloud Customer Experience

Digital omnipresence and data value creation

Expertise

The digitalization of your organization and processes is already well underway. However, in our…

Link to Digital omnipresence and data value creation

Bring AI, Data, and Workflows into every corner of your organization

[Logo][SVG] ServiceNow

Partners

Collaboration and remote working

+ 2 others

ServiceNow

partner-level

ELITE

Link to Bring AI, Data, and Workflows into every corner of your organization

Leader in Contact Center and Customer Experience Solutions.

Genesys logo

Partners

Customer experience

Genesys

Link to Leader in Contact Center and Customer Experience Solutions.

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