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Expertise
Customer experience

Digital omnipresence and data value creation

Transform your business with digital omnipresence and the power of data for an exceptional, personalized customer experience.

Link to Digital omnipresence and data value creation

Human interaction at the right time

Put people at the heart of your CX strategy. Gauging emotions and responses help you deliver the right balance of technology and human contact.

Link to Human interaction at the right time

Cognitive omnichannel customer experience

Focus on omni-channel marketing to improve customer satisfaction and cognitive experience to increase responsiveness.

Link to Cognitive omnichannel customer experience

All customer experience

Employee experience

Provide an outstanding employee experience

Boost your performance and your appeal by ensuring a high-performance, agile and innovative work environment.

Link to Provide an outstanding employee experience

Implement a collaboration solution designed for your employees

Unleash potential with a secure, collaborative work environment tailored to each individual employee.

Link to Implement a collaboration solution designed for your employees

Manage growing complexity

Successfully transform the management of your digital work environment.

Link to Manage growing complexity

Enable efficient hybrid working

Establish and secure hybrid working for the long term.

Link to Enable efficient hybrid working

Contribute positively to your social and environmental objectives

Build a sustainable, inclusive and sovereign digital work environment.

Link to Contribute positively to your social and environmental objectives

All employee experience

Operational experience

Assisted workers

Empower employee efficiency and increase workplace safety with IT solutions.

Link to Assisted workers

Connected smart products

Enhance efficiency, deliver real-time insights and enable seamless customization with connected smart products.

Link to Connected smart products

ESG performance

Harness the power of IT to enhance environmental performance, from strategic insights to pragmatic, sustainable solutions.

Link to ESG performance

Secure and flexible infrastructure

Build digital infrastructure for operational excellence and sustainable business outcomes.

Link to Secure and flexible infrastructure

Operational efficiency

Improve quality and productivity through automation, supervision, digitization and optimization technologies.

Link to Operational efficiency

All operational experience

Data & AI

Activate Insights with GenAI and AI

Move beyond the AI hype with a pragmatic approach. Scale AI deployment to achieve measurable impact, ensuring AI technology delivers real value and positive outcomes.

Link to Activate Insights with GenAI and AI

Cultivate a Data-Driven Culture

Create an environment where data is recognized as a strategic asset. Foster understanding and valuation of data at every level, turning it into a powerful driver for innovation and efficiency.

Link to Cultivate a Data-Driven Culture

Strengthen Data Governance

Develop a comprehensive framework to manage data as a valuable asset. Align people, processes, and tools with the data strategy to ensure responsible, strategic data usage across the organization.

Link to Strengthen Data Governance

Centralize data for easier access, better integration, and faster insights

Construct a cohesive, reliable data platform that translates real-world interactions into actionable insights. Ensure seamless access to high-quality data to fuel innovation and informed decision-making.

Link to Centralize data for easier access, better integration, and faster insights

Define a winning Data Strategy

Establish a clear and actionable data strategy that guides how data is utilized. Optimize the value of AI models, transforming your organization into a data-centric powerhouse.

Link to Define a winning Data Strategy

All data & AI

Digital infrastructure

Cloud networking

We design, build and manage secure, scalable, automated cloud infrastructure for your global cloud estate with reliable services and guaranteed SLAs.

Link to Cloud networking

Digital consulting

Take advantage of our expertise, strategy and innovation with digital consulting for seamless transitions, optimized operations and competitive edge.

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Multi-cloud optimization

Multi-cloud optimization lets you tailor your cloud strategy to your unique needs, while optimizing performance, cost efficiency and resilience.

Link to Multi-cloud optimization

SASE (Secure Access Service Edge)

Empower your teams to work together from anywhere with a secure, distributed network that’s designed to fit your needs.

Link to SASE (Secure Access Service Edge)

All digital infrastructure

Cybersecurity

Secure the enterprise

Link to Secure the enterprise
Solutions
AI, Data Intelligence & IoT

AI Center of Excellence (CoE)

Empowering your team with expert guidance to accelerate AI transformation

Link to AI Center of Excellence (CoE)

Data & AI Architecture Assessment

Optimizing value creation through a modern and efficient data platform

Link to Data & AI Architecture Assessment

Cloud MVP

Future-Proof your Business with a cost-effective Cloud Data Platform

Link to Cloud MVP

Gen AI & AI Lab Offer

Transform ideas into actionable AI solutions

Link to Gen AI & AI Lab Offer

Dashboard Design Services

Optimizing business insights through impactful and user-friendly dashboards

Link to Dashboard Design Services

See all

Customer experience

CX of the Future Firestarter

Kickstarting your journey towards seamless and unified customer experiences

Link to CX of the Future Firestarter

Contact Center Access

Receive calls from anywhere in the world and manage them in real time

Link to Contact Center Access

Customer Data Platform

Transform customer experiences with data-driven decisions via a unified customer data platform.

Link to Customer Data Platform

Unified Engagement Suite - Genesys

Augment your customer experience by orchestrating the entire customer journey

Link to Unified Engagement Suite - Genesys

Unified Engagement Suite - NICE

A cloud-based customer-experience platform with seamless omnichannel capabilities, analytics and automation

Link to Unified Engagement Suite - NICE

See all

Consulting and digital transformation

Asset and Data Management

Manage the lifecycle of your assets, support contracts, software and services with complete visibility of your entire IT environment, while maintaining the integrity of your data

Link to Asset and Data Management

Deployment Services

Purchase, delivery and installation of your IT infrastructure components at all your international locations

Link to Deployment Services

Digital System Integration

Integrate your multiple sources of data in an end-to-end service management ecosystem for autonomy and visibility

Link to Digital System Integration

Operational Support Services

Optimize costs and maximize the availability of your IT infrastructure with consistent support services worldwide

Link to Operational Support Services

Project Management

Delegate your IT solution's deployment to a Project Manager for better peace of mind

Link to Project Management

See all

Internet and networks

Evolution Platform Catalog

Design, deploy and easily manage a platform of connectivity, cybersecurity and cloud services that keeps pace with the changing needs of your business

Link to Evolution Platform Catalog

Flexible SD-Branch

Manage your corporate network in the cloud with lower costs and seamless security, while delivering an optimal user experience

Link to Flexible SD-Branch

Internet Essential

Our Internet service from trusted partners

Link to Internet Essential

Internet Platinum

Internet Platinum offers dedicated Internet access with 100% guaranteed bandwidth on the Orange network

Link to Internet Platinum

See all

Collaboration and remote working

Multisourcing Service Integration

Centrally manage all of your IT services expenses and performance

Link to Multisourcing Service Integration

Workplace Together [Webex]

Cisco telephony and collaboration tools managed by Orange

Link to Workplace Together [Webex]

See all

Cloud

Cloud Infrastructures

Gain agility, resilience and performance with the cloud

Link to Cloud Infrastructures

On demand Cloud Connect

Create and manage your connections to the cloud with complete autonomy

Link to On demand Cloud Connect

See all

Security

Anticipate

Proactive cybersecurity: anticipate and prevent digital threats

Link to Anticipate

Detect and Respond

A comprehensive cybersecurity by detecting real-time threats and responding swiftly to minimize damage

Link to Detect and Respond

Protect

A comprehensive set of protection solutions to secure endpoints, networks and data, ensuring continuous operations and mitigating cybersecurity risks

Link to Protect

See all
Customer stories
- Customer stories
Customer stories

A more coherent expression for Nespresso

Link to A more coherent expression for Nespresso

Amerigo migrates to a single cloud: maximum security objectives

Link to Amerigo migrates to a single cloud: maximum security objectives

Clarins Group works smoother with a powerful Central Customer Data Hub

Link to Clarins Group works smoother with a powerful Central Customer Data Hub

Market-leading European manufacturer builds modernized and future-ready digital infrastructure

Link to Market-leading European manufacturer builds modernized and future-ready digital infrastructure

Thalys customer data hub for real-time communication

Link to Thalys customer data hub for real-time communication

See all customer stories
News and events
- Events
- News
- White papers
Events

25 Apr

Webinar - What if every Customer Experience was perfectly orchestrated?

Link to Webinar - What if every Customer Experience was perfectly orchestrated?

Do not miss our next events, and subscribe to our newsletter.

Link to Do not miss our next events, and subscribe to our newsletter.

All our events

News

Coral Reef Restoration Program for Tēnaka
Technology solution to automate and scale coral reef and marine biodiversity monitoring Tēnaka to benefit remotely from near real-time data from the coral reef, allowing scientists to spend more time regenerating reefs

All our news

White papers

Artificial Intelligence Whitepaper: Stay in the control of your future

Link to Artificial Intelligence Whitepaper: Stay in the control of your future

CX in Retail Banking:Digital transformation boosts Customer Experience

Link to CX in Retail Banking:Digital transformation boosts Customer Experience

Customer Data Platform - Download the whitepaper

Link to Customer Data Platform - Download the whitepaper

Data Ethics/AI Ethics: the 2 faces of a responsible future

Link to Data Ethics/AI Ethics: the 2 faces of a responsible future

Generative AI: Visa for a more interactive digital future

Link to Generative AI: Visa for a more interactive digital future

All our white papers
About us
- About us
About us

Our story

Orange Business is the Orange Group entity dedicated to businesses and organizations.

Link to Our story

Join us

Together, let’s imagine and build a more harmonious future for generations to come. Embark on a journey to gain valuable experience and explore unprecedented possibilities. At Orange, we are committed to unlocking the unique potential within each individual.

Link to Join us

Corporate social responsibility

We firmly believe that every technological advancement should benefit humanity, society and the planet. We advocate for an ethical, responsible and inclusive visualization of digital technologies.

Link to Corporate social responsibility

Filters

67 results

Solutions (15)

Expertise (15)

Partners (9)

Customer Stories (18)

Insights (6)

Articles (0)

News (2)

Webinar (0)

White Papers (4)

Others (4)

Your search

Customer Experience

Our expertise

Others

Rely on our know-how as a network and digital integrator and our extensive experience in next…

Link to Our expertise

Technology partnership with Google Cloud Platform

Partners

AI, Data Intelligence & IoT

Google Cloud Platform

+100

Link to Technology partnership with Google Cloud Platform

Aberg Connect launches Europe-wide tire pressure monitoring system

Customer Stories

AI, Data Intelligence & IoT

Aberg Connect, part of Wielton Group

Link to Aberg Connect launches Europe-wide tire pressure monitoring system

Contact Center Access

Solutions

Receive calls from anywhere in the world and manage them in real time

Provide local and toll-free numbers in over 160 countries to ensure seamless customer engagement and international accessibility
Manage call routing, assign new numbers and monitor performance with real-time tools via an online portal or API

Link to Contact Center Access

Customer Data Platform - Download the whitepaper

White Papers

Customer experience

November 27, 2024

Link to Customer Data Platform - Download the whitepaper

Orange Business is awarded Adobe Digital Experience - Emerging Partner

News

We are thrilled to announce that our partner, Adobe, has honored Orange Business with the "Digital…

November 28, 2024

Link to Orange Business is awarded Adobe Digital Experience - Emerging Partner

Flexible SD-Branch

Solutions

Manage your corporate network in the cloud with lower costs and seamless security, while delivering…

Benefit from a complete, unified solution: Wi-Fi, LAN, SD-WAN, security/SASE, IoT
Manage your solution via a single cloud administration platform for all your equipment

Link to Flexible SD-Branch

Orange Business named "Best in Class" for Gen AI & AI in Europe

White Papers

Artificial Intelligence

December 04, 2024

Link to Orange Business named "Best in Class" for Gen AI & AI in Europe

On demand Cloud Connect

Solutions

Create and manage your connections to the cloud with complete autonomy

Benefit from native, high-availability access to cloud leaders
Access dedicated cloud connectors, linked to the best of Orange Business networks

Link to On demand Cloud Connect

Multisourcing Service Integration

Solutions

Centrally manage all of your IT services expenses and performance

Improve suppliers’ quality of service through better management
Optimize operational efficiency with visibility, control and simplification

Link to Multisourcing Service Integration

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Expertise

Digital infrastructure
Customer experience
Cybersecurity
Data & AI
Employee experience
Operational experience

Solutions

AI, Data Intelligence & IoT
Cloud
Collaboration and remote working
Consulting and digital transformation
Customer experience
Internet and networks
Security

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Events
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Digital omnipresence and data value creation

Human interaction at the right time

Cognitive omnichannel customer experience

Provide an outstanding employee experience

Implement a collaboration solution designed for your employees

Manage growing complexity

Enable efficient hybrid working

Contribute positively to your social and environmental objectives

Assisted workers

Connected smart products

ESG performance

Secure and flexible infrastructure

Operational efficiency

Activate Insights with GenAI and AI

Cultivate a Data-Driven Culture

Strengthen Data Governance

Centralize data for easier access, better integration, and faster insights

Define a winning Data Strategy

Cloud networking

Digital consulting

Multi-cloud optimization

SASE (Secure Access Service Edge)

Secure the enterprise

AI Center of Excellence (CoE)

Data & AI Architecture Assessment

Cloud MVP

Gen AI & AI Lab Offer

Dashboard Design Services